Psst.. if you can't find an answer to your question below, shoot us an email at firstname.lastname@example.org. We would love to help you out!
How long is the tour?
Approximately 45 minutes.
When should I arrive?
Please aim to arrive 5 to 10 minutes before your scheduled tour time to get checked in and look around.
How much does the tour cost?
$10 for adults and $7 for kids under 12.
Is there a special dress code?
Nope! Wear whatever is comfortable.
How far advance should I book?
We recommend booking weekend tours 3-4 weeks ahead of time. For weekday tours, we recommend 2 weeks. Keep in mind that tours fill up quickly during school vacations and holidays.
Do you allow walk-ins?
Unfortunately, we don't allow walk-ins on our tour at this time. Luckily, our Irvine factory is open the public from 10 AM - 6 PM Monday through Saturday. If you can't make it on a guided tour, you can take a self-guided tour by walking along the walls. All of our retail staff is very knowledgable and would love to answer any questions you might have.
Will the factory be in operation while I’m there?
We cannot guarantee that the factory will be in production at any given moment. While it is likely that you will see something happening in there, production hours do vary.
Is there parking?
We have a large parking lot right in front of our Irvine showroom.
Will there be samples?
Of course! Tour participants get to sample cacao pulp, cocoa nibs, and cocoa liquor during the tour, along with three chocolate truffles at the end of the tour.
What if I have allergies?
The majority of the samples given during the tour are both nut-free and dairy-free. If you have any dietary restrictions, please let your tour guide know at the before the start of the tour.
How many people will be on a tour?
We limit our tour groups to 15 participants.
Can I take pictures?
Definitely. We do ask that you refrain from taking any videos of the tour or using flash photography. That may startle your tour guide!
What topics does the tour cover?
Our tour starts with a short history of chocolate followed by where & how cacao is grown in modern times. We walk you through the processing cacao beans go through before they make it to our factory, followed by an explanation of each step we take to make our fine chocolate. This, of course, includes samples along the way. We do not step inside the factory, but all of the machines are clearly visible on the tour.
What is your cancellation and refund policy?
We do not offer refunds on any tours or events. If you cannot attend your chosen tour date, we would be more than happy to reschedule for you. Send over an email to email@example.com or call us at (949) 825-5781 x6.
I’m running late! What do I do?
Please give us a call! If you are running more than 15 minutes late, we would be more than happy to reschedule your tour so you don't have to miss anything!
What can I eat nearby?
If you are looking for variety, we are located a few miles south of the Irvine Spectrum Center. There is also a Whole Foods nearby for a quick lunch or dinner.