Here at Chocxo, we take great pride in our products and want to ensure that you get
your chocolates in the best possible condition. Our products are sensitive to heat
and we ship them carefully (think lots and lots of ice packs). We only offer 1- or 2-
Day Shipping for that reason.
We will only ship on Tuesday and Wednesday to ensure that your order will not sit
in a shipping facility over the weekend. Orders need to be placed before 12 noon
PST on Wednesday to ensure that they will ship the same day. Otherwise, they will
be sent out the following Tuesday.
We will ship overnight on Tuesday, Wednesday, or Thursday. We will try our best
to ship orders placed before 12 noon PST on Tuesday, Wednesday, or Thursday the
same day. Any orders placed after 12 noon PST will ship the next available shipping
Currently, we require a signature for our chocolate deliveries to ensure they safely
get to you. If you would prefer to waive the signature, you can indicate that in the
notes. We stand behind our product and are happy to refund you if you are not
100% satisfied with your product, but we cannot be held liable for heat damage that
occurs after the first delivery attempt.
We strongly advise that you send your package to an address where someone can
receive it immediately. We understand that you may want to send a gift as a
surprise, but please notify the recipient of the shipment prior to arrival. Leaving the
package unattended could have a number of consequences (such as heat damage or
All orders have a FedEx tracking number sent to them once they are processed. If
you misplace this number or don’t receive an email, reach out to us at
firstname.lastname@example.org and we will help you out.